Multi-Tier Ticket Operations & Transcripts

01. How Multi-Category Panels Work

Create interactive ticket embeds in any channel (such as #tickets or #support). Each panel supports up to 10 distinct department categories with custom emojis (e.g. 🎫 General, 💰 Billing, 🛠️ Tech Support, 🚨 Report).

When a user clicks a button:

• A private text channel (e.g. #ticket-0104) is created automatically.
• Permissions are locked down: @everyone cannot view the channel.
• The creator and all designated support roles are granted private access.
• Adremare sends a rich welcome embed with Claim and Close buttons.

02. Multi-Role Support & Anti-Spam Limits

Adremare allows assigning multiple support roles per ticket panel or department. Furthermore, you can configure:

• Max Active Tickets per User: Restricts users from opening multiple tickets concurrently (e.g., limit to 1 active ticket).
• Cooldown Minutes: Enforces a cooldown period between tickets to prevent ticket spam.

03. Permanent HTML Transcripts & Web Viewer

When a ticket is closed, Adremare compiles all channel messages, timestamps, and attachments into a self-contained, responsive HTML transcript.

Transcripts are protected by a high-entropy cryptographic token and published to your configured ticket logging channel and accessible online at adremare.com/transcripts/:id.